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for decades the experts have been proclaiming the dawn of a new revolution a world where customers are no longer at the mercy of corporations where they don't have to suffer through bad service or broken products long waits or endless phone trees and where they have no real voice or no recourse until now it's been the hollow Proclamation welcome to the world of the ever connected always-on highly opinionated On the Move customer this is a customer who understands they now have the power and they know how to use it they have expectations and they have choices if those expectations aren't met and bought that they have choices they also have a voice and it is loud and far-reaching to earn their loyalty goes way beyond the loyalty program you need to earn their trust because make no mistake this is a trust revolution you need to recognize them as more than just numbers or accounts but as unique human beings with a distinct set of needs they now expect more than just a product or a service from you they expect a relationship that is on equal terms they give you get you give they get they expect to be at the center of your world and you my friends need to put them there you need to become a customer company a customer company is available 24/7 and any place your customers happen to be a customer company listens first to every customer on every channel a customer company connects their customers employees partners and products customer companies know the conversation never stopped they're grateful for your business and show it they create communities and respect your identity privacy and money most importantly a customer company knows you're the same person no matter how you contact them they don't just create satisfied customers they create evangelist and when you become a customer company you'll transform everything

Social Media Public Relations Publicly Related